Tuesday, November 15, 2016

Final Demonstration

Heather: Initiated planning for our final demonstration. She constructed the entire PowerPoint, incorporated multiple videos of herself and other YouTube videos. She also, revised our Program Design based on feedback from Dr. Chang, peers, and professional evaluations and proceeded to create numerous documents that outline the activities that are described in our program design.
I commented on Behaviorist Learning and Narrative Learning.

Bridgit: Reviewed previous semester's blogs for inspiration, researched performance evaluations and created our performance evaluation document, created our training flyer/advertisement, and created a video discussing the benefits of having an activity around mock interview and mock panel interviewing
I commented on Group 4 Embodied Learning and Group 6 Behaviorist Learning.

Allison: Produced the final Survival Memo Video, which is included in a YouTube link below. She also proofed and edited the PowerPoint and embedded it to our blog; proofed and edited the activities documents that accompany our Program Design and embedded them to our blog; and proofed our finalized program design and embedded it to our blog.
I commented on...Group 2 Transformational Learning and Group 1 Self Directed Learning (7)


Will: Produced the final audio/video narrative for our final project, which is included in a YouTube link below. Will also contributed to updating our Program Design, our PowerPoint, and created activities to accompany our program design.
Group 1 - Self Directed Learning and Group 5 - Narrative Learning


Welcome to our final demonstration! This is a product which our team has devoted many hours to and each of us are incredibly proud of it; we hope that you will see why. We believe this program design could truly be a viable tool to support supervisors-in-training and we trust that our final demonstration will exhibit that. Due to the number and size of the supplemental videos and audios, we have removed them from our PowerPoint and provided links within the presentation which will allow the reader to explore them.

Below you can view our Final Demonstration PowerPoint which outlines, in detail, how we created our program from start to finish! As you review our PowerPoint, please keep your eye out for the Blogger symbol. When you see it, it means we have a link in our blog to a supporting document.


Experiential Learning Final Demonstration from adwynbissing

Below you will find links to an audio file, which was produced by team member, Will. In this audio, Will describes our final project and how we went about working through the stages of forming, storming, norming and got to performing.
The Final Project: A Narrative

Below you will find a link to a video file, which was produced by team member, Allison. In this video, Allison describes the tips and tools which our group would recommend future students in EDAC 634 consider if they want to be successful. Many of the things that are described our group did, but there are some things we learned "the hard way" and offer as a means of "learn from us." We hope future learners find it helpful.
Survival Memo

Below you will find a number of documents that are referenced in our Program Design and Power Point. While it was not necessarily required to create the tools that would be used in our Program Design, our group did. We hope that you find the documents below to be useful in seeing the "big picture" of our program!









The last item to view is our revised Program Design. After taking all of the feedback we received into consideration, we made numerous changes to our original design, which was posted on our blog.  We are embedding this updated document for your review as well.


We appreciate you taking the time to visit our blog and welcome your constructive feedback!


Sunday, October 30, 2016

Program Evaluation

Heather: Reviewed & condensed student feedback into a final “quality” piece, reviewed & condensed recommended amendments, created table and contributed to the reflection.  
I commented on both self-directed learning Program Evaluations and the embodied learning Program Evaluation.

Bridgit: Identified & reached out to a professional evaluator, reviewed & condensed the professional evaluator’s feedback into a final “quality” piece, and contributed to the reflection. 
I commented on Group 2 Transformational Learning and Group 4 Embodied Learning Program Evaluations.

Allison: Facilitated initial communication/created google docs, reviewed & condensed student feedback into a final “quality” piece, edited table, contributed to reflection and unified reflections, edited and combined all pieces and published to blog. 
I commented on narrative learning.

Will: Identified & reached out to a professional evaluator, reviewed & condensed the professional evaluator’s feedback into a final “quality” piece, and contributed to the reflection. 
I commented on: Narritive Learning Group 5 on 11/7

An Evaluation of a New Supervisor Training Program Design
Heather Allen, Bridgit Bucher, Will Kerch, Allison Wynbissinger
Ball State University
EDAC 634 Fall 2016

Professional Evaluation
Roles, Positions, and Qualifications
Mr. Robby Tompkins has spent twelve years in the field of nonprofit development for the greater Muncie area. Currently, Robby is working as Director of Development for LifeStream Services. LifeStream is a nonprofit organization which provides services and aide to support senior citizens and those living with disabilities.  Robby oversees all LifeStream functions corresponding to fundraising, donor and corporate relations, events, public relations, volunteering, reception, and information technology. In addition to overseeing these functions, he is responsible for supervising the employees that work in these areas.  This includes hiring, firing, training, and staff coordination.
Ms. Rozlyn Hernandez is the Director of the Express Enrollment Center at the Lafayette campus of Ivy Tech Community College. The Express Enrollment Center is a relatively new concept at Ivy Tech, at just over three years in existence. As the inaugural director, she has been instrumental in setting the direction of the department. This has been done by evaluating the experiences of staff and students’ feedback, then updating methods to meet the needs of the students.  Rozlyn studied Education at Purdue University and is well versed in the various ways students learn. On a daily basis, she facilitates training among her staff members. She also currently presents a training and development program that is specific to new supervisors with an emphasis on problem solving, team improvement, and Strengths Based Leadership, among other methods.  
Feedback
One of the major advantages of our program that Mr. Tompkins identified was our ability to use several different learning styles and approaches to give participants the capacity to learn through experience. Being able to reflect on these experiences through journaling was another aspect that was noted by him as something that supervisors could take advantage of. According to the feedback provided, supervisors need to sometimes take time to reflect on decisions and journaling can help with this process. Finally Robby addressed our program’s strength in helping supervisors in the hiring and firing process. This area of supervision is known to be difficult and our program helps supervisors learn which experiences are valuable to learn from.
            As for improvements, the first that was addressed was the fact that our program will not be able to cover all of the experiences that employers might face in their positions. Having a supervisor that can handle the “what if” situations is a great quality that not everyone has. The second major improvement that was provided to our group was the importance of supervisors knowing the job functions of the people they oversee. Robby thought our program emphasizes too much on the experiences of supervisors but neglects the role of the employees. Giving supervisors the perspective of the people they manage will help them better utilize those individuals in an effective and respectful manner.
Rozlyn has had a great deal of success with StrengthsQuest, which is a program that helps identify a learner’s natural strengths so that those strengths can be further improved. Using tools like this may help free up the facilitator’s time for other pursuits during the supervisor training. As an example, the facilitator would have more time to put together on-boarding information, presenting HR policies to new supervisors, developing scenarios for new supervisors to discuss during the training, and coming up with specific questions for supervisors to answer for their journals. She thought the section that covered recruiting, interviewing, hiring, and onboarding would be extremely helpful to new supervisors.
Student Evaluation
After reviewing the seven comments that we received on our blog, by classmates, we found that the overwhelming majority was positive and affirming of the approach we have taken to make our program design a reality. Numerous co-learners praised our attention to detail and the organization of our plan, which we believe will aide in a seamless implementation. More than one person noted that they agreed surveys could be a good tool to use for pre and post assessment, and that getting feedback on our training program, to know whether it is truly useful or not, will be vital. Multiple people commented on the utilization of reflection being a strong strategic approach and that our plan to use journaling as a means to this end was an excellent choice. With that said, there was feedback that some trainees in the program may limit their honest introspection in their journal entries, knowing that someone else was going to read their thoughts. This is a great point to take into consideration, as we would want participants to be fully honest in order to get the most value from the exercise. Because nearly all the student feedback we received was positive, we were in agreement with our classmates; we do believe we have created a strong proposal. While we appreciate the positive reactions, we do wish we had received more critical feedback from our peers, because we know that it is through constructive criticism that we are best able to improve our design.  
Amendments
We believe there is always room for improvement and this program design is no exception and even thought we received a great deal of positive feedback, we wanted to highlight how we would incorporate their recommendations into our design. We do agree with the evaluation that some training participants may be reluctant to be fully honest, knowing that someone will read their thoughts. To take this into consideration, we will assign some journal entries as “public” and give the trainees opportunities to formulate “private” posts as well. These posts will not be read by the facilitator but done in class, to assure the reflection is being completed, but eliminating the need to read the students’ private thoughts.
            We appreciated the feedback regarding the pre-course surveys. One professional recommended StrengthsQuest, which is a tool that allows for learner self-assessment, providing pre-work for participants that will increase engagement by allowing them to assess their individual opportunities. We also agreed with the benefits of moving students around throughout the learning event by switching up partners and groups. This would also allow participants to engage with learners from different backgrounds and experiences. We also believe that allowing trainees to pair and group themselves creates an environment of openness and conversation that might not otherwise occur.
We have changed the exercise where a trainee would share an example of something a supervisor did not handle well, and have decided to create scenario cards, based on the professionals’ feedback.  This will allow us to better direct the course of conversation. Another piece of feedback that was particularly valuable was around the journaling exercises. We have changed this activity so that the facilitator will provide specific questions for the students to reflect on after each session. Finally, we will build in a discussion around job shadowing, as well as allowing time for trainees to discuss what other situations they may encounter in their specific industries that were not yet discussed.
Reflection
For this assignment in particular we were really able to appreciate the work and effort that our group put into making our program design. While it is not a perfect design and there are many things we can do to improve upon its functions we were all proud of it! We again worked together very efficiently and each commented on our gratefulness for the “team” approach we have taken in equally contributing and completing course work. To accomplish this assignment we anticipate one of the more difficult parts was going to be finding professionals to evaluate our project; fortunately though, it was much easier than expected and we identified our evaluators by the first day after we submitted our program design! Before the reviewers had finished reviewing the program, they were asked to emphasize items that they would change as we did not want them to not point out areas for improvement, because then we would miss out on valuable learning opportunities. Some lessons and tips that we would offer for the evaluation process:
·         Feedback is not necessarily a bad thing! If you have something that can be improved you should embrace it and do everything you can to make the necessary changes.
·         Even though positive feedback “feels” nice, the critiques and recommendations are what are most helpful to better develop and expand on your program.  
·         Quickly identify professionals who would be willing to evaluate your design, so that they are not rushed in their assessment and so that you have enough time to finish the assignment.
·         Begin redesigning your project as your feedback comes in, from each evaluator and student, so that the process isn’t overwhelming down the road.
Conclusion
Every person who gave feedback regarding our program design is appreciated and the comments they offered were not only taken into consideration but many were applied to our Supervisor Training Program to better it. Based on these suggestions for improvement, our group has begun making revisions and adjustments, which can be found in the table below.
Evaluators
Ideas for Improving program design
Revisions/Our responses
1
Robby Tompkins, Life Stream
i) Supervisors need to be able to manage the unexpected, “what-if” moments because everything cannot be taught

ii) Supervisors shadowing their subordinates to understand the roles they are managing
i) Build-in time to allow trainees to brainstorm situations that were not covered and resolve as a group


ii) Add in time to talk about the importance of trainees’ job shadowing their supervisees. Also discuss case studies that have shown this to be a successful endeavor
2
Rozlyn Hernandez, Ivy Tech
i) Utilizing StrengthsQuest vs. pre-course surveys



ii) Building more structure around the journaling activities
i) Change the pre-course survey model to the StrengthsQuest model, to allow self-assessment and to increase engagement before the training course begins

ii) Create questions for students to answer in their journal after each lesson to provide opportunity for reflection
3
Classmates
(Laverne & Lecia)
i) Create a feedback mechanism to obtain evidence of the course’s success

i) Students may not provide authentic journal feedback knowing their responses will be read
i) Through the journaling experience, incorporate questions that are designed to evaluate the course itself

ii) Create a means for anonymous feedback by providing not only public but also private journal entries
Per the syllabus, we invited two professionals to evaluate our program design. Here you will find the professionals' original evaluation documents.

Professional Evaluations (Original)

Robby Tompkin’s Evaluation

Roles & Qualifications. I have been in a supervisory role for 12 years in various non-profits. I am the Director of Development at LifeStream Services, which is the Area Agency on Aging for the seven counties in our area here in East Central Indiana. We are a non-profit that receives federal and state funding to provide services and support to seniors and those with disabilities. LifeStream has an annual budget of $7.9 million and we have 84 employees in seven offices throughout the region. I oversee the departments relating to all fundraising, donor and corporate relations, events, public relations, volunteering, reception, and information technology. I am responsible for hiring, supervising, training, and coordinating with the staff in each area.

My past experiences include being the Executive Director at Cornerstone Center for the Arts for four years. There were 66 employees and I was responsible for all aspects of the organizational leadership and hiring/training/supervising of director roles and key positions in finance, facilities, and community relations. Prior to that I served as the Director of Education at Cornerstone for four years, directly hiring and supervising 29 staff members including associate directors, assistants, teachers, and support staff.

My degree is in Non-Profit Administration with concentrations on leadership and development. I am a past founding Board member and past officer for the Rush County Arts Council and the Muncie Arts and Cultural Council. I served on the Board of Directors for Muncie Civic Theatre for six years and served on the hiring committee for two Executive Directors. I was the Festival Director for the Harvest Moon Film Festival from 2007-2009 in Muncie.

I am a past Top 20 Under 40 Award Recipient, a Ball Brothers Foundation Fellow, and Shafer Leadership graduate. In addition, I own a consulting firm that has worked with a dozen other non-profits in the areas of strategic planning, Board development, leadership training, fundraising, and promotions.

What do you like about the program design? The design you have created involves several learning styles and approaches, which I think is a strength in its ability to adapt to different personality and leadership types. The use of sharing examples from the past, role-playing, and mock situational analysis will help those that gain more from example-based learning. Obviously, knowing and doing are completely different things, but I appreciate the thoroughness of your program to not only engage students in examples, but also to journal and reflect upon situations and experiential learning.

Too often, supervisors don’t take the time to pause and make a complete decision after a brief period of consideration. The feeling is that snap judgments and quick decisions have to happen in order to keep progress rolling ahead. Often times, this is caused by poor structure and lack of a clear chain of communicating needs from the staff they supervise and other department heads. I appreciate that your program helps to instill a sense of responsibility with the students in making sure they process it and think through it.

I think your program does a good job of addressing the essentials such as proper interview techniques and documentation for employees. Hiring and firing are often thought to be similar and have a direct correlation, but in my experience both acts are unique skillsets that are imperative for any supervisor to master. Knowing who to bring on the team and knowing when to show them the door are extremely important for the success of any group or business.

I appreciated that you addressed the pressures to fill a position versus waiting for the correct candidate. It can be dreadful to not have a position filled for a long period of time, but the consequences of putting the wrong person in that role is far more devastating than new supervisors often realize. I had to fill a staff accountant position three times in one year because I was in my first year as Executive Director and didn’t want to have to worry about missing a beat. Instead of putting the resume stack aside and seeking out more qualified candidates, I rushed to a decision with the small pile in front of me – twice. A good example of how some experiences need a second round in order to be fully realized (I suppose I did burn my hand three times on the stove as a kid, so maybe it’s just me). The result was a setback on not only my role but the entire organization.

Overall, a solid program design that takes into account the life-span of supervisory roles in most settings.

What do you think should be improved? Why? And How?
I had a couple thoughts on this as I read through the program design. First, the training – like all trainings – is very academic and theoretical, of course. The old adage of “knowing is not doing” certainly applies for many aspects of supervision and leading people. There will be certain things that they will not be prepared for that will just have to be learned. I could see how that would be addressed in the training through the reflection and role-playing, but I do want to emphasize that being prepared for the unknown factors is something to be spotlighted. Examples could include employees who have strong emotional reactions, terminating someone who is out for your position and tries to maneuver to make you seem bad at your role in order to get the job, and how to help others with extreme instances like the death of an employee or extreme stresses, etc.

That kind of discussion and “what if” thinking is especially helpful when thinking about keeping the supervisor in a mindset of fairness and consistency with all employees. We all naturally gravitate towards people we like or find enjoyable or intriguing or some such, but when you have employees that are starkly different than your personality, it can get very tricky. At the end of the day, if you would quite frankly determine that in personal life you would not do well with this person, it can be an extremely challenging feat to maintain a clear and truly fair model of supervision. Lawsuits and bad situations often can arise, if organizations and companies aren’t careful about such things.

Another thought that came to mind as I was reading is the importance for supervisors to not only know the role of the employees they work with in the grand scheme and to communicate that, but also to know the job duties of their employees. General Patton may have me on this one, but I have found that actually participating and doing a task that your employee does often is an eye-opening experience at how to manage, coach, and supervise that person. It gives insight into the inner workings of something perhaps overlooked by a supervisor, and it provides vital understanding of the skill level involved for the employee.

Some examples would be job-shadowing each other for a day. I did this with our Receptionist recently, and it was illuminating for me to understand the constant demand of 200 calls a day, the phone system technologies involved in seven locations, managing to greet people as they walked in and the phone still ringing, company vehicle check-out, conference room prep, etc. etc. etc. Her role became real to me because I actually sat there and did it for a time. Not only does it give the supervisor a sense of understanding and appreciation, it will be very helpful to have the staff see the willingness of a supervisor to stop and appreciate what they actually do – beyond the words on a job description.

Again, overall I like the approach your program is making in helping reach people where they are and to connect all styles of leadership and learning with the various activities. To be overly simplistic, I think it’s like riding a bike or anything else, sometimes. Eventually we just have to do it to know what it is fully. I think your program would certainly help them to know what that could be and would help to prepare them well for it.

Rozlyn Hernandez’s Evaluation

Roles & Qualifications. Director of the Express Enrollment Center at Ivy Tech Community College in Lafayette, Indiana and presenter at a new supervisor training and development program at Ivy Tech.

What do you like about the program design? (written feedback)
What do you think should be improved? Why? And How? (written feedback) Regarding, “Techniques to assess experience could include observations, pretesting, questionnaires, and interviews. A checklist or questionnaire that highlights common supervisory skills and background could be utilized. This would give the educator an idea of which topics need the most emphasis,” How about pre work before the training. This can include HR policies, on-boarding information, and I would suggest utilizing a tool like Strengths Quest. This type of pre-work can have supervisors review what they should be familiar with and can lead to follow up questions in the training if possible. These things can be done online where the facilitator can obtain the completed info and go from there. It can also be seen as another type of learning tool for your participants. This can also be nice to where facilitators are not left to “assess” the type of supervisor a participant is but rather where their strengths are or can be in a supervisory role.

With the possibility of utilizing Strengths Quest you can see more information coming through in a way where a questionnaire may or may not help you determine their background as a supervisor. You can also set up the training for participants to move around randomly utilizing everyone’s background experience instead of the facilitator working to develop how the surveys and participants should come together. This will allow maximum interaction among all the participants and keep them engaged by having them move more than sit.

I think utilizing a tool like Strength Quest can help the participant and facilitator know or have an idea as to what kind of learner they can be. It also allows the participant to reflect on the outcome of the Strength based test to see where their strengths are and perhaps reflect on the strengths of their staff.

I am not a fan of the participants coming up with a scenario about a “situation that a past supervisor resolved poorly”. This can take some time for someone to think about and have some bias to it based on that person’s perspective. Consider supplying the situation on a card for each group or short videos of a situation for each group to determine if the supervisor dealt with it appropriately or what they can do better. This allows for different learning scenarios that can be shared among other groups.

I like the journal entries but perhaps pre-made questions that the participant can answer to show what they’ve gained from that part of the training and how they intend to use it with their staff or co-workers. It seems like a lot of work on the facilitator’s part to understand what they wrote. It can also be more of a survey at the end of each training goal to see what the participants liked or didn’t like or felt they needed more of in that area.

Personal interview with Ms. Hernandez. She began the conversation by talking about the journal. While she liked the idea of having a document to hold onto and reflect upon long after the training had ended, she felt that it would be a lot of work for both the new supervisor and the facilitator to manage while trying to cover the rest of the material in the new supervisor program. She suggested that the facilitator give specific topics to write about and emphasize how the new supervisor planned to use the material.

Ms. Hernandez also reiterated the success that her training program has had using packaged tools like StrengthsQuest. It allows participants to be grouped in such a way that a variety of supervisor strengths are able to be utilized in a group setting. She also emphasized the benefit of having the facilitator come up with predetermined scenarios (where a past supervisor handled a situation poorly); not only does it save time, but it can help ensure a variety of discussion material for the new supervisors to cover.

The conversation was concluded by commending the emphasis on hiring new staff. When she had started her position three years ago, there was not much training on how to select the best candidate for the job. Coming up with her own interview questions was challenging in the beginning. She would have appreciated specific training on the best ways to hire new staff.

Sunday, October 16, 2016

Program Design

Heather: Created our extensive program design outline, developed purposes/objectives, unified our introduction, completed program research, and contributed to the reflection.  I commented on the Behaviorist Learning blog and Narrative Learning blog.

Bridgit: Created a readiness to learn assessment, identifying how to achieve purpose and objectives, develop self-directed learning opportunities, feedback exercises, tables, contributed to the reflection and unified our reflections. I commented on one of Group 1's Self-Directed Learning blogs on 10/19 and Transformational Learning on 10/23.

Allison: Described a safe learning environment, formed introductory activity, unified rationale, reflection-in-action and reflection-on-action, contributed to reflection, edited and combined all pieces and published to blog. I commented on Group 4's blog on Embodied Learning and replied to comments on our blog.

Will: Facilitated communication, created Google Doc account, focuses on process over outcome, completed program research, program activities, learning value, unified our program, and contributed to the reflection. I commented on the Narrative Learning Blog and the Transformational Learning Blog both on 10/23.

 Experiential Learning Theory Program Design
Heather Allen, Bridgit Bucher, Will Kerch, Allison Wynbissinger
Ball State University
EDAC 634 Fall 2016

Introduction
Supervision and experience go hand in hand; without the proper amount of experience it is hard for a person to supervise. In order to guide our learners in their path to becoming strong supervisors, our main focus will be on the processes involved in providing individuals with experience in supervision, for any industry. We believe by providing new supervisors with an experience framework, they will be more likely to succeed in their positions.
To make supervisor training successful, we must begin by identifying what needs to be gained from training. Because the emphasis of this program will be based upon experiential learning, the educator should first be aware of what experiences each learner will bring to the learning environment. The facilitator should be prepared to “evaluate students’ readiness to participate in experiential learning” (Dernova, 2015, p. 56). Techniques to assess experience could include observations, pretesting, questionnaires, and interviews. A checklist or questionnaire that highlights common supervisory skills and background could be utilized. This would give the educator an idea of which topics need the most emphasis.
We will strive to connect the students’ current knowledge of supervision and the supervisor’s role, to their past situations, thus preparing them for situations that might arise in the future. As Lindeman (1927) said, “The resource of highest value in adult education is the learner’s experience,” so these experiences, in essence, become their “living textbook…” (p. 7). As facilitators of supervisor training, we must acknowledge the value of our trainees’ experiences and the ways that they can be used to shape them. With that in mind, we will conduct an introductory exercise in which all trainees will be asked to think back on their previous work experiences and write down three characteristics of a strong supervisor(s) that they have worked for. By having them not only consider their past experience, but reflect on it, they will gain value from those experiences and move forward with traits that they aspire to attain through this training.
Training Goals
Objectives
Activities
Gain a basic understanding of the responsibilities of a supervisor
Be able to identify key components of the relationship between supervisor and subordinate
Learners will participate in group processing exercises that will utilize the sharing of past experiences as a means of learning
Understand the guidelines and goals of progressive discipline
Be able to demonstrate the ability to coach and counsel appropriately and provide accurate documentation to HR
In class, pairs will take turns in mock coaching and counseling sessions, with specific guidelines provided.  Individually, participants will prepare appropriate documentation (journaling)
Understand the purpose of performance evaluations
Be able to identify appropriate and inappropriate language in evaluation and goal-setting
Trainees will be given evaluations to review in teams to identify appropriate language and discuss ways to improve feedback where inappropriate language was used
Become prepared for recruiting, interviewing, hiring, and training responsibilities
Participants will be able to confidently speak about employment opportunities, interview legally, identify appropriate candidates, and build a basic on-boarding plan
Students will produce a one to two paragraph job posting for an open position in their organization, which will be subject to peer review. They will then participate in mock interview and mock panel interview exercises, followed by creating an on-boarding plan (orientation, mentor plan, checklist, job aid, etc.).
In an effort to create a safe, inclusive environment where learners are self-directed, we will invite students to establish ground rules. Allowing them to take this lead will create ownership of the classroom climate. In addition to their ground rules, we will reiterate that during the training someone may share something personal, ask a question, or say something that they wouldn’t want attached to their name outside the room. With this in mind, we will ask participants to accept the mantra that the learning leaves, but the names stay. Additionally, we will request that everyone “share the air time.” If someone participates often and is really comfortable talking, that’s great, but we want to create a space for other people to also share their experiences. Lastly, we will ask that individuals be constructive, kind, and not interrupt. Created rules will be posted around the room for review and reminders, as needed.
Rationale: Ideas from Literature
In our respective literature reviews we each found many interesting themes that were pervasive through experiential learning. We have chosen three major themes that are directly related to our program design and the literature to support these themes.
Not All Experiences Result in Learning
            Through all of the literature that we reviewed as a group one of the most common themes that was found was the idea that not all experiences result in valuable learning. One of the first formal researchers in the field of experiential learning, John Dewey (1939) stated, “The belief that all genuine education comes through experience does not mean that all experiences are genuinely or equally educative; Experience and education cannot be directly equated to each other” (p. 13). For our program design, our goal is to create meaningful experiences that will have a direct result on the participants’ learning.
Activity-Based Learning Creates a More Valuable Learning Experience:
            Using activities as a means of learning is a staple of experiential learning; “The notion of
problem-based learning is built on the premise of these practices, suggesting that learning is intimately bound in the process of problem solving and inquiry” (Yeo, 2008, p. 318). We want our participants to be active in the learning process and keep their minds open to solving problems that come up. We have prepared activities for our participants and as a result, this will help them form their own experiences to share as a group.
Reflection is a Necessary Component to Effective Learning:
Reflection is seen as one of the most necessary steps to the learning process. In some cases, learning is believed to be impossible without reflection. According to Seaman and Rheingold, (2013) “You cannot learn from experience unless you reflect,” (p. 156). In our program groups we plan to use reflection as a means for participants to share past experiences that may be of value to them in both the learning experience and later in their supervisory roles. These narratives will help learners reflect on their own learning and spark changes in their own supervision styles.
Rationale: Practical Programs
Providing learners with valuable, transferable experience is the main objective of our program design.  We have found several examples, supported by research that we will use. We have built our program design as a reflection of these examples.
“The worldwide academic workforce is ageing. At the same time, health and human services workforces are expanding,” (Davis, Brownie, Doran, Hutchinson, Mozolic‐Staunton, & Provost, 2012, p. 102). According to Davis et al. (2012), on the university level, there has been a great amount of restructuring that has led to a decline in the number of suitable postgraduate research student supervisors with adequate experience in the field of supervision (p. 102). In order to provide postgraduate research student supervisors with the necessary work experience to be successful in their positions, Davis et al. proposed the idea of using Action Learning as the answer necessary to train the inexperienced postgraduate research student supervisors (p. 103). Action Learning uses problem-solving characteristics in a group setting to reflect on already experienced situations to better react to the same stimuli in the future (Davis et al., 2012, p. 103). These groups are similar to the learning circles that Paulo Freire used in the research for his book Education for Critical Consciousness (1974). Freire used groups of illiterate individuals working together to better enable themselves to learn how to read and write. The main points the groups discussed in the research provided by Davis et al. help students to define their own style of supervision and use that definition in practice (p. 104). In order to create this definition they used the first meeting to do some of the following:
       Brainstorm group expectations and discussion of trust, safety, support, and respect; allowing people to complete what they are saying, not speaking over another speaker, and being constructively and critically reflective
       Identification of individual goals
       Identification of group goals
       Confirmation of meeting times, day, length of meeting
       Brainstorm learning needs, tensions, challenges or dilemmas in relation to postgraduate research supervision
       Prioritization of learning needs
       Critical conversation on learning needs
       Identification of relevant resources
All future meetings were dedicated to discussions related to how successful their supervision was in between the time of the meetings (Davis et al., 2012, p. 104). In order to learn from experience the subjects would share their own experiences with the group in the hopes that others would be able to learn from this (Davis et al., 2012, 106). By the end of the research Davis et al. reported, “The action learning model of professional development filled the vacuum created by the circumstances previously described [the aging of the academic workforce]. The process supported and encouraged self-reflection and critical conversation, two elements of adult learning.” (p. 107).
In our program design we plan to utilize the idea of learning circles to better help the learners that are going through our training supervise. Through the use of learning circles we will diversify groups to have a wide range of experiences across a variety of employment fields. By pairing high and low experience supervisors together, our hope is for the learners to share their experiences with one another and be able to learn from each other as a result of this sharing. In order to make sure our groups are well-rounded, participants will complete a self-survey before they participate in our program.
Each session will be started with an introduction to the topic and by asking the students what they would like to get out of the session. The facilitator’s role in our learning program will be to introduce new concepts, lead discussions, and form groups for specific activities. Video content will also be utilized, where appropriate, to break up the activities and discussion. Knowledge checks will be provided at the end of each section to ensure that learners are meeting the objectives. These will be discussed as a group so that those who may be uncomfortable with something that might be viewed as a “test” will not be intimidated.
Program
As stated previously, part of our program design will be to split participants into learning groups designed around previous experience in a supervisory role. In order to complete this task, we have chosen to give surveys to participants to better help us place them in groups with assorted backgrounds. Most of the questions will call for a word limit. By setting a limit, this should reviewing the feedback as simple as comparing basic key word between surveys tin an effort to group the best people together. 
Question
Rationale Behind Question
How many years of experience do you have in a supervisory role?
This question is geared toward seeing which of our participants have the most experience, and which of our participants have the least. Our hope is to mix groups with high and low experienced members.
What is the highest level of education you have completed?
This question is designed to identify the level of education of our participants compared to the amount of experience they might have in their field.
What are your goals for this program?
Answers to this question will help us determine like-minded individuals and group them accordingly. This will hopefully make it easier for these members to learn from one another.
What is your area of expertise?
This question will allow us to make groupings of participants who have experience in similar fields. This will give participants valuable insight into their own fields rather than being paired with someone who can’t relate to their work. However, in some cases there may be value in matching individuals in unrelated industries.
What kind of learner are you: teacher-centered or learner-centered?
By answering this we will know how our participants like to learn. This will better help us in preparing material for the groups and it will make it easier for the learners to be engaged in their groups.
How willing are you to change your supervision style?
By answering this question we will know which of our participants are willing to learn from other group members.
Our goal with this survey is to make sure groups are formed that will work well together. By pairing individuals who have the same goals, learning styles, and willingness to learn- while also ensuring that each group has a large amount of variance in the amount of experience- we hope that participants will be able to thrive while working together. Participants who don’t want to work to change their leadership skills will not be forced to do so, but they will still be put into groups to learn about how others supervise. The hope is this will spark interest in changing or revising their personal supervisory style. As a part of the group experience, we believe that group members need to be able to direct their own learning and growth. This idea is similar to that of Dernova (2015), who stated “Adult learners need to be autonomous and self-directed” (p. 52). By allowing autonomy, we want our participants to create their own learning and teaching through the use of shared experiences.
Important lessons should include discussions about being a proactive vs. reactive leader, who should not lead from the rear-view mirror. “Managing from the windshield will help managers see the road ahead and be able to move forward, prepared for what lies ahead,” (Chester, 2012, p. 101-24). Participants in the group should identify the specific challenges they could face, or currently face, in their industry, and discuss in their groups what they can influence and what they cannot. This will allow supervisors to return to their work with the ability to let go of things they cannot control while focusing on things they can influence.
While negative experiences are not pleasant, they can provide abundant learning opportunities and foster discussion. In their groups, learners should consider a situation that a past supervisor resolved poorly, without revealing to other group members how it was resolved. Each small group should choose at least one situation, more if time permits, and challenge group members to create solutions. After a discussion, the group member who supplied the situation should reveal how their former supervisor resolved it. Group members will then discuss where the former supervisor went wrong. This exercise provides learners without any prior supervisory experience an opportunity to contribute to the discussion topic. Even those without direct supervisory experience have likely witnessed a poorly managed situation.  The varied experience levels of the group will contribute to the discussion by ensuring that different perspectives will be represented. While seasoned supervisors will bring experience and expertise to the discussion, newer supervisors might be able to better articulate how a solution could be perceived by a subordinate. After the situations are discussed at the group level, the facilitator should begin to wrap up the discussion of each case by pointing out key themes that relate to material that has been covered, being sure to encourage learners to participate by noting their own observations about how the discussion relates to the themes presented in the training material.
The facilitator will take advantage of the “opportunity to guide students from merely participating in activities to making meaning of their experiences” (Guthrie and Jones, 2012, p. 59), by helping learners draw meaningful conclusion from the training material. One of the most effective ways to do this is to foster an environment that encourages reflection. Journals are an excellent way to facilitate individual reflection, but they can also be used by the educator to help ensure students are meeting learning goals and gaining meaningful knowledge from their experiences in the training. For that reason, brief journals will be incorporated as part of the supervisor training program, to allow the opportunity for individual reflection. Students should briefly restate the learning topic into their own words and address how this material can be utilized by the learner in their supervisor role. Time should be set aside during the program to permit people to work on journals, in the event they will not have time after class, and to be sure the facilitator has an adequate opportunity to review them. Journals would be turned into the facilitator so they can be reviewed. This gives the facilitator a chance to see if the learner understands concepts being presented and if they are making meaningful connections that can be utilized in their supervisory role. Journals would be returned to the learner after review, with feedback from the facilitator. Then, for the training session, the student can include reflection of the feedback received.
As stated in our introduction, we will discuss how to create an inclusive environment in their workplace through an open discussion about the importance of being inclusive in hiring and eliminating bias. We will begin by asking participants to identify specific issues faced in the various organizations they work in. “Ignorance morphs into myths, which can provide ready-made excuses for employers who would rather look past a person with a disability when filling open positions. Employees with disabilities often find that the chief obstacle in the workplace isn’t their disability - it’s from bias from coworkers,” (Chester, 2012, p. 101-27).
Specific statistics to highlight (Chester, 2012, p. 101-28):
       18% of working-age population (21-64) have a disability
       14% of the working-age population (21-64) have a learning disability
            For a related activity, groups can be formed to compile their own lists of ways to accommodate individuals with disabilities. Follow up would be to create a self-audit to ensure their workplace offers strategies of inclusion and accommodation in the following areas:
       Orientation
       Training materials
       Awareness of legislation
       Disability resources
       Accessibility
       Budget needs
The training facilitator should be prepared to lead a discussion on guiding staff through the expected standards of performance. A supervisor’s role, according to Chester’s (2012) Management Development Program, includes:
       Knowing one’s role within the organization
       Displaying a positive attitude, influencing outcomes in a positive manner
       Taking responsibility
       Understanding the behaviors of customers (if applicable) and co-workers
       Understanding the competition (if applicable)
       Knowing what you’re selling (if applicable) (p. 103-16)
            Supervisors need to not only know their role in the big picture of the organization, but they also need to know how to communicate with their staff as to their roles in the big picture.  When staff members know what is expected, this is likely to improve their performance, which will lead to more positive performance evaluations. In terms of evaluations, students will be asked to review sample evaluations and identify inappropriate language. They will be asked to reframe these into more useful evaluations, which will create learning opportunities for their supervisees.
            To address our goal of discussion on recruiting, interviewing, hiring, and on-boarding responsibilities, learners will be asked what they are looking for in a potential candidate (technical and performance) as well as identify what makes them uncomfortable about the interviewing process. Behavioral interviewing is the idea that past behavior indicates future performance and that most people behave consistently with their past experiences, thus hiring decisions should always be based on behavior. Ask trainees, “How do you mitigate the dangers of hiring the wrong person when you are desperate to replace staff?” Have students get into pairs and come up with skills to seek as well as behavior questions to ask which are appropriate for their industry. This could include questions around customer service, interpersonal skills, planning and organizing, professionalism, safety, quality, quantity, attendance and dependability, respect and conflict, and initiative (Chester, 2012, p. 105-28 - 31).
            It will be imperative that the trainees understand that supervisors must have a complete comprehension of the job description and the skills they will be seeking. They must screen applicants and resumes thoroughly, and then be sure to control the interview by utilizing the correct questioning techniques. Encourage them to take advantage of behavioral interviewing techniques and open-ended questions whenever possible, and give the applicant the opportunity to ask questions. Also be sure trainees know to provide a timeline to the applicant as to when you will make a decision and that the interviewer should only be speaking about 20-25% of the time (Chester, 2012, p. 105-16). Remind them that questions should be specific to the requirements of the job and that they ought not to be afraid to ask appropriate follow-up questions if the applicant gives them cause to seek additional clarification.  Supervisors should get in the habit of taking notes immediately following the interview, so allow students the opportunity to practice this after the mock interview exercises.  Finally, when on-boarding is discussed, trainees should be tasked with considering the overall goals of an orientation process that would make sense for their organization. 
            We will introduce to the supervisors-in-training the concepts of reflection-in-action as well as reflection-on-action. Since we will be utilizing reflective journals, we will explain that this is a great tool for reflection-on-action. Not only will the individuals in training be able to reflect on the actions they are taking during training, along with the discussions they are having and the concepts they are learning, they can also use this tool to get into the routine of using reflection-on-action once they have completed training and are supervising employees. We will ask individuals to share with the group why they think it is important to consciously go back and evaluate how they are doing as a supervisor, consider what they could have been done differently in a particular instance, and reflect on what they can differently in the future. Opportunities for reflection-in-action will be more difficult to accomplish while in training, but we will educate the supervisors on this concept and make sure they understand that the experience of reflection-in-action is brought about by surprise, and means changing to respond to the needs around them.
Reflection
As a group, we don’t feel like learning through experience is something that is talked about very much- on a large scale. While most employers want to know how much experience a person has and that may factor into getting a job, once an individual is in their position, experience does not get talked about much further. By bringing experience to the front of our attention, and the attention of our hypothetical participants, we uniquely explored the possibilities of supervisory training being accomplished by learning through experience.
As far as process: the program design project was divided appropriately amongst our four group members. Each individual was able to contribute to each section, so that we could all appreciate the big picture of the assignment. One group member took the initiative to create a Google Docs account for the group so that our documents could be prepared and updated for each member to see in real time. One challenge involved drawing specific items from the Literature Reviews to incorporate into the Program Design. However, by dividing the items among four group members, the task became less overwhelming.
Communication via email worked well for us. Frequent communication helped keep everyone informed of the progress. We were fortunate to be in group that worked well together. Based on what we have learned about working with our group members, here are some tips for future group work:
          Communication is key to completing work in a timely manner. Specifically, it is important to communicate with your group members if you are unsure of something because another group member may have expertise in that area.
          Work should be shared with group members as quickly as possible. This is especially important if another group member is depending on your work to continue their part of the assignment.
          Be honest: If you’re going to be late, if the assignment is confusing, if you are struggling in the class, or whatever it may be, your co-learners will likely want to support you and be able to assist, but you have to let them.
          Test assumptions and inferences: Because much of the communication is happening in an online community and likely using technology, which does not convey emotion or body language, ask for more information when “feeling out” your assumptions/inferences.
          Take responsibility: Whether it is your first class, or your last, or one in-between, this is a graduate level course. We are all expected to work hard, invest time, and produce quality work. Take responsibility for your success, and that of your team.
          Be constructive: Honest feedback should be provided by you and it should be welcomed by you.  Giving and receiving honest feedback is not personal. It’s about making each of us better learners and better adult educators. Embrace it!     
Group projects not merely assignments; they are much more. They are valuable learning experiences that help us learn new skills, as well as build upon our collaboration skills. This particular project has practical applications that we will be able to use as we continue with our careers. It has been a terrific learning experience for each of us and we are all eager to continue to work together for the rest of the semester.

Main Feature/Themes and Their Application
Main Features/Themes
Application
Experience plays a role in learning
It is easier to learn if you have a relatable knowledge base or can relate the new lesson to something you already know.

Past experiences also help students to be able to work in groups and learn from one another, as they believe they bring something valuable to the table.

Previous experience lends itself to activities, as learners will be able to easily participate in role plays, even if they have limited structure.

Experience allows the trainee to apply the learning.
Activity-based learning increases engagement and success
When activities focus on real-world examples, it stands to reason that trainees will be eager to learn, pay more attention, and retain more.

There is much evidence to support the benefits of team building and ice-breaker activities.

Activities can add to the content by going beyond a lecture to illustrate a point in a deeper way.
Creating opportunities for real-world applications make students more invested and motivated to learn
Learners are less-likely to think they are wasting their time if they can see the reason behind it, therefore, they will likely be more invested in the training.

You can motivate learners from the very beginning if they can see the value before they even get there and know that they will be able to immediately apply what they’ve learned.
Use multiple approaches, including lecture, to increase retention
Multiple approaches allow you to address learner’s needs as to their personal, preferred methods. Some activities work better than others to illustrate points, so different approaches should be tried to find the one that works best.

Not all students will respond to the same approaches.
A supportive learning environment helps learners reflect
Facilitators should strive to create a warm, supportive environment so that learners feel safe to share and reflect upon their experiences.
Active participation is needed for learning
Without active participation the learner is not able to experience a stimulus in order to learn.
The human experience is a source of learning
Educators must plan and provide experiences that will help their students grasp learning concepts.
We must reflect on our experiences in order to learn from them
Students must be given opportunities to think back on their experiences, both as individuals and with co-learners, to interpret their meaning. To live an experience is not enough.  There has to be a period of reflection to discover implications.
Previous experiences affect how learners approach new experiences
Students need the space to evaluate similarities and differences between their new and previous experiences and formulate plans for approaching new situations.
Experiential learning can be facilitated, but not forced
Educators need to arrange activities that foster learning through experience, however they cannot force students to be genuinely engaged, this is the personal responsibility of each learner.

Summary of Program Design
Purpose
This program is designed to provide new supervisor training, utilizing experiential learning approaches.
Objectives
Experiential learning helps learners use their experiences (personal and shared) to grow and develop into better supervisors. Training will utilize a variety of methods to help learners build upon their supervisory skills.
Rationale – Ideas from Literature
Learners should be self-directed so that they will be in charge of their own experiences and outcomes. The educator should seek to facilitate reflection during the training, which will help learners make meaning of the experience. Training will be utilized to help supervisors eliminate bias from their roles (whether it involves hiring or supervising employees).
Rationale – Features from Practical Cases
Supervisors will be trained using Action Learning methods of problem-solving so that they will be better prepared to deal with similar situations when they are in a supervisory role. Learning circles will be utilized to ensure that people with varying levels of supervisory experience will be able to learn and grow from each other’s experiences.
Highlights and the Major Components of the Program
The supervisor training program will begin by surveying participants in order to place them into groups of varying levels of supervisory experience. This will help to ensure that the group will have a variety of experiences to draw from during classroom exercises and reflection. This program will incorporate Action Learning, which will provide learners with real-world scenarios to draw upon when they face challenges in their supervisory roles. Learners will participate in group discussions about these scenarios. Learners will also have writing assignments in the form of journals that are submitted to the facilitator to provide feedback. These activities will give ample opportunities for learners to be in control of their own training and development. This should better prepare them to continue reflecting on their experiences and developing their skills after they complete the training program.

References

Chester, Todd, and others. (November 2012). Management 101: Traditional vs. Goodwill Retail
(Management Development Program Train the Trainer Instructor Guide), Version 1.2. Goodwill Industries International, Inc.

Davis, K., Brownie, S., Doran, F., Evans, S., Hutchinson, M., Mozolic‐Staunton, B., Provost, S.,
van Aken, R. (2012). Action learning enhances professional development of research supervisors: An Australian health science exemplar. Nursing & Health Sciences, 14(1), 102-108. doi:10.1111/j.1442-2018.2011.00660.x

Dernova, M. (2015). Experiential learning theory as one of the foundations of adult learning
practice worldwide. Comparative Professional Pedagogy, 5(2), 52-57.
doi:10.1515/rpp-2015-0040

Dewey, J. (1938). Experience and education. New York: Macmillan Company.

Freire, P. (1974). Education for critical consciousness. London: Bloomsbury Academic.

Guthrie, K. L. and Jones, T. B. (2012). Teaching and learning: using experiential learning and
reflection for leadership education. New Directions for Student Services, 2012(140), 53-63.

Lindeman, E.C. (1926). The Meaning of Adult Education. New York: New Republic.

Seaman, J., & Rheingold, A. (2013). Circle talks as situated experiential learning: Context,
identity and knowledgeability in “Learning from reflection.” Journal of Experiential Education, 36(2), 155-174.

Yeo, R. K. (2008). How does learning (not) take place in problem-based learning activities in
workplace contexts? Human Resource Development International. 11(3), 317-330. doi:10.1080/13678860802102609